Operations
Create an Open Item on POS App
<space> ORDER AN OPEN ITEM <space> Click Open Item > click Add > enter Details > click Item > click Price > change Variable Price > click Apply Note to correct assign the right fields for Open Items : Select the relevant Category and Sub Category of ...
Clock In / Out
TO CLOCK IN <space> On Main Page > Clock In / Out Ensure that the POS is connected to the internet. <space> Click Clock In > select Personnel > click Clock In > enter Staff ID and Password Page will show the list of employees already Clocked In your ...
Start Day, Start Session (Quick Serve)
<space> Click Start Day > click Ok > click Quick Serve Examples of Quick Serve : Fast Food, Bubble Teas, Coffeeshops, Food Stalls Take note that all orders in Quick Service are made in Take Away. To change default Dining Mode, see below. <space> ...
Connect Digital Signage Number Call (Quick Serve)
<space> Click Number Call icon > click Connection Number Call Please ensure all devices must be on the same Wifi Network Digital Signage Number Call is only available for Quick Serve Automated Responses without additional hardware <space> - END -
Start Day, Start Session (Full Serve)
<space> Start Day > click Full Serve Outlets that allows Diners to seat, complete their meal, and pay later Examples : Restaurants, cafes, bistros and nightspots <space> Choose Session For those who do not have multiple Sessions, just leave it at ...
Table Layout, add Area, add Table (Full Serve)
ADD AREA <space> Click Table Layout icon > click Main area > add Area name > click Save Merchant can create as many Areas to best segment restaurant. For example : Main Area, VIP, Outdoor <space> ADD TABLE <space> Click Table Layout icon > click Add ...
Making an Order on POS App
<space> OPTION 1 : ORDER AN ITEM Click a Category > click an Item For items that has no other special requirements. One click will show the item on the Order List on the left column <space> OPTION 2 : ORDER AN ITEM USING SEARCH FUNCTION Click Search ...
Order Item, Multiple Quantities
<space> 3 OPTIONS <space> Option 1 > Click the same item as many quantities as require Usually for item quantity less than 3 <space> Option 2 > Click item Quantity <space> Enter Quantity Usually for item quantity more than 3 <space> Click Enter ...
Sending Items (Full Service)
<space> Order Item > click Send After selecting Item, notice the background of the Item Summary on the left column is still black. Only after clicking Send, the background will turn grey <space> Day Mode example This will be more obvious on the Day ...
Fire Item (Full Service)
<space> OPTION 1 : FIRE ITEMS After Send item > click Fire Send Item will send the summary to the Kitchen. Fire will then tell Kitchen to prepare which Item / Course to prepare <space> OPTION 2 : FIRE ITEM WITH INSTRUCTIONS Click Fire > select Item > ...
Split Bill
OPTION 1 : SPLIT BY ITEM <space>&amp;amp;amp;amp;amp;amp;amp;amp;amp;#8203;&amp;amp;amp;amp;amp;amp;amp;amp;lt;span class=&amp;quot;fr-marker&amp;quot; data-id=&amp;quot;0&amp;quot; data-type=&amp;quot;true&amp;quot; ...
Send Item, with Instructions
<space> Before Sending Order > click Item Name > enter Instructions > Send Order Entering Instructions, after Send Order, Kitchen / Kitchen Display System (KDS) will receive your Order with Instructions <space> - END -
Item Dining Mode
<space> OPTION 1 : ENTIRE BILL Dining Mode > choose option > Send Order Icon on the Order Summary's top left shows the Order's Dining Mode. This can be done before, or after Send Order. If its after Send Order, Kitchen / Kitchen Display System (KDS) ...
Discount
<space> OPTION 1 : INDIVIDUAL ITEM Click Individual item > click Discount > enter Discount details > enter Admin Password > click Ok Can be done before or after Send Order Discount can be in either $ value or % of total value Discount reason created ...
Transfer Item (Full Service)
<space> OPTION 1 : TRANSFER INDIVIDUAL ITEM Click Individual Item > click Transfer > enter Admin Password > select Table > enter Number of Pax for the new Table > click Ok Can be done before or after Send Order Note : Admin Password is required to ...
Free Item / Bill
<space> OPTION 1 : FREE ITEM Click Individual Item > click Free > enter Admin Password > click Ok Can be done before or after Send Order Note : Admin Password is required to enable Free Item function and recorded on the Backend <space> Press A > ...
Remove Tax on Item
<space> Click on Item > click Remove Tax This removes all forms of tax from the item <space> - END -
Remove Item, Void Item / Bill
<space> OPTION 1 : REMOVE ITEM BEFORE SENDING TO KITCHEN Click Item > click Remove > confirm Ok Note : Before the item is sent to the kitchen <space> Or, to remove all Items : click Unseat > click Yes This is to remove all items that has Ordered, ...
Hold Orders (Quick Serve)
<space> OPTION 1 : HOLD WITHOUT SEND TO KITCHEN Hold > No Commonly used when there is a long Queue, and you orders are taken halfway. You can retrieve the previous order later and carry on adding / close the bill <space> To Retrieve : Kiosk > Hold ...
Close Bill
<space> OPTION 1 : CLOSE WITH CASH (QUICK SERVE ONLY) Close with Cash Only for Quick Serve. If Diner gives you the exact amount, you can press one button to close the bill <space> OPTION 2 : PAY WITH CASH Pay > enter Amount > Ok > Cash Drawer will ...
Table Name (Quick Serve)
<space> Table Name > choose Number Each Receipt can tag on a Table Name. This is helpful when you do not have a fixed table number, or when you Table Buzzers you give out to the Diner with each Receipt <space> - END -
Reprint Bill, Void Bill
<space> OPTION 1 : REPRINT BILLS Order > Reprint This would reprint the bills that has already been closed <space> OPTION 2 : REFUND BILL Order > Edit Settlement > Employee Password > Refund > reason for Refund > Confirm Refunds will be tracked on ...
Changing Cashiers per Order
<space> Settings > switch on Employee ID > If there are multiple Cashiers sharing one device, or you would like to track sales of individual Staff, use this option. Sales of the individual Staff will be tracked on the Backend <space> Press A > Press ...
Close Session, Close Day
<space> Close Session > enter Cash amount in Cash Drawer If you have more than one Session, you can close session whenever you require, and open the subsequent one Closing Session can print out X Reports where required (Settings can be switched on / ...
Table Over Due (Full Serve)
<space> Settings > Table Over Due Time > slide for timing > Save Set timer on Tables to turn red, to inform Staff when the table has stayed over a pre-set timing Examples : Useful for meal service with a fix time. Or to simply inform Staff on when to ...